Teams at Pansophic Learning

Manage integrated schedules, roadmaps, and delivery calendars for complex software programs and concurrent projects. Coordinate product, engineering, design, QA, and operations teams; facilitate sprint planning and release cycles; track milestones, dependencies, capacity, risks, and mitigation plans; remove roadblocks; report status to leadership; and mentor Business Analysts and technical leads.

Provide second-tier technical support to customers by troubleshooting Windows and Chrome OS issues, administering accounts, installing applications, managing service desk tickets, documenting resolutions, meeting SLA requirements, and escalating complex problems. The role requires strong customer service, communication, organization, multitasking, and familiarity with Microsoft Active Directory or Google Workspace. This is an in-office position in Parma, Ohio, requiring successful federal and state criminal background checks.

The Manager of E-rate Administration oversees compliance and management of the E-rate program, ensuring coordination with schools and libraries, managing funding requests, and training staff.