Teams at Paloma Health

Lead and scale Paloma’s 100+ person healthcare operations function, including care delivery, scheduling, capacity, governance, and safeguarding. Own service quality, CQC compliance, workforce planning, operational efficiency, financial performance, and risk management. Partner with Product, Marketing, Talent, and Business Intelligence teams to optimize workflows, technology adoption, staffing, and service throughput while maintaining safe, high-quality NHS care during rapid organizational growth.

Deliver high-quality children's ADHD neurodevelopmental assessments remotely, follow safeguarding and risk assessment procedures, maintain CPD and professional registration, manage caseloads and communicate with families, contribute feedback to Paloma's software and AI tools, and work within multidisciplinary pathways including autism and dual assessments.

The Product Manager will own internal clinical and operational platform initiatives, translating service needs into technical solutions. Responsibilities include writing user stories and PRDs, conducting discovery, analysing product metrics, leading agile ceremonies, prioritising delivery, supporting QA and UAT, managing releases and training, and improving system efficiency. The role collaborates across engineering, clinical, product, and operations teams to optimise booking platforms, integrations, automation, and operational infrastructure.