Teams at PalmPay

Lead design and delivery of standardized, scenario-based training for Sales, Credit Review (KYC/KYB), Fraud, Collections, and Customer Support in a fintech setting. Manage regional trainers, align content with compliance and product updates, run simulations and assessments, monitor KPIs (fraud reduction, approval rates, quality), and continuously improve training materials and SOPs to support operational readiness and launches.

Manage Philippine tax compliance and reporting: prepare and file national/local tax returns, support tax accounting and audits, reconcile tax accounts, monitor regulatory changes, advise on tax implications, and improve tax processes and controls.

Lead PalmPay Burkina Faso to profitable growth by defining strategy, expanding markets, ensuring operational excellence, regulatory compliance, and stakeholder relations. Oversee P&L, build scalable operations, develop leadership bench, and represent the company to regulators, partners, and investors.