Teams at PalmPay

The Business Product Manager will lead strategy, development, integration, commercialization, and lifecycle management for digital payments, wallets, merchant services, and embedded financial products. Responsibilities include preparing requirements, coordinating engineering and cross-functional teams, managing payment integrations, ensuring regulatory and risk compliance, leading testing and launches, monitoring product KPIs, and improving customer experience and financial inclusion initiatives.

Designs and manages nationwide sales training programs, including onboarding, product knowledge, sales techniques, compliance, field coaching, and continuous development. Creates training content, identifies performance gaps, monitors KPIs, manages trainers, maintains records, and reports training outcomes. Partners with regional and territory managers to improve sales execution, conversion, retention, and adherence to policies and regulatory standards.

Leads field and sales-related fraud investigations involving merchants, business developers, agents, and staff misconduct. Conducts verification visits and interviews, identifies fraud patterns, prepares investigation reports, recommends corrective actions, develops prevention controls, and partners with Sales, Credit, Risk, Collections, Verification, and Operations. Trains field teams on fraud detection and prevention while supporting fraud-loss reduction across SME lending and merchant operations.