Pallet Benefits Overview

Own customer deployments from discovery through launch and ongoing success. Lead workflow discovery, requirements, testing, configuration, timelines, stakeholder communication, milestone reviews, escalations, and go-live support. Partner with engineers, product, sales, and customer success teams to translate complex operational processes into reliable AI-agent workflows. Support mid-market customers, coordinate larger deployments with senior team members, and help build scalable implementation processes.

Own business value cases for strategic enterprise accounts, including financial modeling, scenario analysis, executive customer conversations, deployment oversight, transformation programs, and realized ROI. Expand existing accounts by identifying additional value, troubleshoot underperforming engagements, and support commercial activities such as contracting, partnerships, deal desk, and sales operations. The role works directly with the CEO and requires advanced Excel modeling and strong executive communication.

Conduct outbound sales development by identifying prospects, building targeted lists, running campaigns through Apollo, LinkedIn Sales Navigator, and email automation, booking qualified meetings for Account Executives, testing messaging and targeting, gathering prospect feedback, and developing SDR playbooks. The role works closely with founders, sales, and marketing leadership in a high-growth startup environment.