Paddle Benefits Overview

The Customer Success Manager is responsible for onboarding and supporting growth and retention of customers, utilizing product knowledge to drive their success and influence stakeholders to ensure positive outcomes.

Generate outbound demand and qualify high-fit leads for Account Executives by researching, prospecting, and managing a territory across channels (phone, email, LinkedIn, video, region-specific apps). Convert engagements into qualified meetings, partner with marketing on events, use modern/AI tools to personalize outreach, meet targets, and develop toward an Account Executive role.

Lead and scale FP&A at Paddle: manage budgeting, forecasting, long-range planning, Pigment platform ownership, produce board/CFO materials, partner with GTM/Product/Engineering on investment cases, and drive monthly and quarterly business review cadences.