Paddle Benefits Overview

The Customer Success Manager is responsible for onboarding and supporting growth and retention of customers, utilizing product knowledge to drive their success and influence stakeholders to ensure positive outcomes.

Generate outbound demand and qualify high-fit leads for Account Executives by researching, prospecting, and managing a territory across channels (phone, email, LinkedIn, video, region-specific apps). Convert engagements into qualified meetings, partner with marketing on events, use modern/AI tools to personalize outreach, meet targets, and develop toward an Account Executive role.

Lead end-to-end design for Paddle's foundational seller experiences and design system. Define components, patterns, and accessibility for cross-product coherence, partner with Product and Engineering, integrate AI thoughtfully, use research and data to validate decisions, and mentor other designers.