Teams at Packsize

Plans, executes, and analyzes tests for electro-mechanical packaging machines and related systems. Develops test plans, procedures, acceptance criteria, and reports; leads factory acceptance, product development, lifecycle, and customer validation testing. Troubleshoots mechanical, electrical, controls, software, and system issues, performs root cause analysis, analyzes data, improves fixtures and test processes, documents defects, and collaborates with engineering, quality, production, materials, and field service teams.

Provides first-line technical support to European customers through calls and email, troubleshooting mechanical, software, and system issues remotely or coordinating on-site intervention. Supports field service engineers, maintains knowledge bases, documents cases in CRM systems, and trains customers on machinery and lean principles. Requires strong communication, customer service, analytical, de-escalation, and remote troubleshooting skills, with 3–5 years of technical support experience.

Provide first-line technical support to European customers through calls and email. Troubleshoot mechanical, software, electrical, and system issues remotely; determine when on-site service is needed; support field engineers; maintain knowledge bases and CRM records; train customers on machinery and lean principles; and deliver empathetic, organized problem resolution.