Teams at Pacific Life

Lead end-to-end onboarding and implementation of complex Pension Risk Transfer (PRT) and Defined Contribution Lifetime Income (DCLI) transactions. Act as primary relationship manager for sponsors, consultants, recordkeepers, and internal stakeholders. Own and improve SE&I processes, establish controls and governance, lead cross-functional projects to increase scalability and client experience, and mentor team members as a subject matter expert.

Support Inforce Life operations by handling complex inquiries from financial professionals and firms. Diagnose issues, analyze escalated cases, monitor resolution status, explain procedures, and provide consultations to ensure accurate processing and strong customer relationships.

Lead and architect Java-based back-end services for a core insurance platform. Oversee microservices and REST APIs, ensure performance, security, and integrations, mentor developers, manage hiring and budgets, and collaborate with product, UX, and stakeholders to deliver scalable Group Benefits solutions.