Ozow Benefits Overview

Own and grow a portfolio of merchants by increasing payment processing volume, expanding product adoption, and identifying upsell and cross-sell opportunities. Build executive relationships, lead business reviews, resolve complex issues cross-functionally, and maintain merchant satisfaction and retention. Use CRM systems, dashboards, reporting automation, and AI tools to monitor portfolio health, identify growth signals, improve processes, and develop strategic account plans.

Leads quality engineering and automation across Ozow’s payments ecosystem, owning scalable UI and API test frameworks, automation strategy, CI/CD integration, observability, contract testing, performance testing, and AI-assisted quality practices. The role also performs manual and exploratory testing, analyzes payment workflows, mentors QA engineers and developers, and drives release confidence across distributed systems and fintech transaction journeys.

Support SME merchant integrations and activations by monitoring integration health, identifying configuration issues, troubleshooting REST API and webhook problems, updating settings, maintaining issue logs, and communicating with merchants and internal teams. The role also maintains integration documentation, tracks recurring issues, and escalates complex technical cases while developing expertise in payment integration processes and tools.