The Technical Support Analyst ensures system availability and performance by providing Level 1 support for Ozone API applications, troubleshooting issues for customers, managing service desk tickets, and collaborating with engineering teams.

As a Test Lead at OzoneAPI, you will oversee the testing process ensuring high-quality software delivery. Responsibilities include test planning and strategy, executing tests, collaborating with cross-functional teams, reporting on testing progress, and defining quality assurance standards. You will also drive automation efforts and recommend testing tools.