Teams at Oyster

Guide customers and team members through standard, complex, and bulk employment offboarding processes. Manage sensitive cases, escalations, service-level agreements, customer satisfaction metrics, data accuracy, and cross-functional coordination with HR, finance, product, legal, and support teams. Improve playbooks and workflows, contribute to knowledge resources, and support peer learning while maintaining empathy, organization, and operational efficiency in a fully remote environment.

Designs and delivers AI-native solutions across business functions including People, Legal, Finance, and Operations. Responsibilities include identifying transformation opportunities, building and deploying AI agents and automated workflows, integrating enterprise systems, driving adoption, measuring business impact, applying governance and human oversight, and mentoring colleagues. The role partners with functional leaders to redesign operating models and continuously improve production AI solutions.

Build and manage scalable partner marketing programs that generate demand and pipeline. Own partner segmentation, messaging, joint campaigns, partner enablement, budget allocation, and MDF investments. Measure partner-sourced and partner-influenced pipeline, engagement, and ROI while coordinating with Channel, Demand Generation, Product Marketing, Sales, Content, and Revenue Operations. Improve workflows through AI and automation in a fully remote, global environment.