Teams at Owkin

Research target biotech, CRO, pharma, and venture capital accounts; identify decision-makers; conduct tailored outreach across email, LinkedIn, phone, and events; qualify inbound and outbound leads; support Sales Directors with presentations, proposals, demos, and account coordination; maintain Salesforce CRM, forecasts, and reporting; map markets; and synthesize customer feedback for Product teams.

Designs, develops, and deploys production-grade machine learning systems focused on LLMs, Generative AI, and deep learning. Responsibilities include building scalable ML libraries and research workflows, optimizing distributed training and inference, improving experiment tracking and model lifecycle management, and bridging research prototypes with robust implementations. The role requires collaboration with data science and platform teams, strong software engineering practices, cloud and MLOps expertise, and mentoring across the technical team. Biomedical, clinical, or omics data experience is preferred.

Own first-level B2B SaaS support for Owkin’s K-Pro AI research platform. Triage tickets, diagnose technical issues, manage SLAs, communicate with clients, escalate problems, track support metrics, maintain the knowledge base, and identify recurring issues. The role also improves support workflows through AI-assisted triage, routing, response drafting, and knowledge retrieval while partnering with engineering, product, customer success, and operations teams.