Teams at Ovation Healthcare

Follow up with insurance payers to resolve outstanding claims, write appeals for denials, escalate issues, assign status codes in workflow tools, research correspondence, and meet daily productivity and quality targets to accelerate cash collections.

The role involves managing client operations, resolving inquiries, maintaining reports, and ensuring service levels through effective communication and time management.

Provide hands-on and remote desktop support across the organization: set up, diagnose, repair, maintain, and upgrade desktop hardware, software, and peripherals; manage user accounts and onboarding/offboarding; perform updates and patch management; maintain security controls (antivirus, encryption, VPN); and collaborate with IT to protect sensitive data and resolve desktop issues promptly.