Teams at Outschool

The Senior Software Engineer, Infrastructure will enhance developer experience, automation, security, and AI infrastructure for a team of engineers in a fast-paced EdTech environment.

The Staff Software Engineer will lead initiatives in building a full-stack educational platform, mentor engineers, and collaborate with Product and Design teams.

Handle escalated support tickets from parents and teachers via email, investigate ambiguous situations, make independent judgment calls, occasionally manage Trust & Safety issues involving sensitive content, communicate outcomes clearly, and share feedback with the CX team.