Teams at Outer Cape Health Services, Inc.

Coordinate provider and clinical staff schedules across three sites to optimize staffing and exam room utilization. Manage time-off approvals, sick calls, last-minute coverage, and per diem/float staffing. Use Paycom and historical data to forecast staffing needs, support process improvements, produce scheduling reports, facilitate operational meetings, and provide administrative support. Travel to sites as needed.

Provide direct patient care including intake, triage, assessments, clinical procedures (EKG, injections, IVs, dressing changes), medication/immunization management, patient education, care coordination and referrals, documentation in the EMR, participate in population health and quality improvement, respond to emergencies, mentor staff, and occasionally cover Saturday clinic shifts.

Lead implementation, optimization, and management of telehealth services across the health center. Oversee remote clinicians, design telehealth policies and workflows, integrate EHR/AI solutions, ensure billing and compliance, evaluate program effectiveness with data, maintain a clinical practice (0.5 FTE), and collaborate with IT, finance, quality, and executive teams to align strategy and budgets.