Teams at Our Sunday Visitor, Inc.

Serves as the strategic liaison for diocesan clients, managing relationships, customer success, annual appeal campaigns, project execution, retention, and revenue growth. Provides fundraising consultation, analyzes campaign performance, leads presentations and training, coordinates cross-functional teams, and resolves client concerns. Requires strong account management, project management, communication, CRM, and presentation skills, along with knowledge of Catholic philanthropy. Frequent travel up to 50% and occasional evening or weekend work are required.

Develops and executes integrated marketing strategies for faith formation products and services. Leads multi-channel campaigns, creates audience-focused messaging, conducts market research, supports product launches and lead generation, and analyzes campaign performance. Manages retention and cross-sell initiatives while collaborating with product management, sales, creative, digital marketing, and customer experience teams. Serves as the marketing liaison for assigned product lines and supports strategic marketing projects.

Handles inbound and outbound customer calls and emails, processes and researches orders, resolves issues, documents interactions in Microsoft CRM, follows up with customers, supports retention, and upsells products and services. The role requires maintaining customer and pricing confidentiality, meeting service metrics, and coordinating with sales and internal departments. This is a hybrid position based in Huntington, Indiana, with no supervisory responsibilities.