Teams at Otava

Administer and enhance Salesforce, Salesforce CPQ, and related quoting and revenue systems. Configure security, users, data, reports, workflows, automations, and integrations; troubleshoot issues; support sales-to-billing processes; and help implement a new quoting platform. The role documents systems, coordinates testing, supports users, translates business requirements into scalable solutions, and drives continuous improvements across sales, quoting, ordering, deployment, customer, contract, billing, and partner processes.

Lead technical execution of customer implementation projects for cloud, infrastructure, backup, disaster recovery, networking, and security solutions. Deploy, configure, test, document, and validate customer environments; troubleshoot issues; coordinate cross-functional teams; manage schedules and customer communication; and ensure smooth transition from implementation into operations.

Support, maintain, troubleshoot, and optimize enterprise network infrastructure. Configure routers, switches, firewalls, VPNs; monitor performance and security; respond to incidents; participate in maintenance, upgrades, on-call rotations, and client-facing technical support while documenting configurations and collaborating with cloud, security, and support teams.