Teams at Orveon

Own and execute email and SMS strategy for UK & EU, build automated flows and loyalty journeys, run A/B tests, ensure GDPR compliance, analyse CRM performance, and lead international loyalty programme development and reporting.

The role involves building customer relationships, achieving sales goals, and delivering exceptional customer service in a retail environment.

Support planning, execution, and optimization of email and SMS CRM campaigns. Manage CRM calendar, segment data, build and schedule campaigns, analyze performance, support loyalty operations in Yotpo, maintain database health, and collaborate with creative, marketing, product, and customer service teams to improve engagement and retention.