Teams at OrthoFi

Resolves outstanding orthodontic insurance accounts by researching unpaid claims, contacting carriers, submitting and resubmitting claims, reconciling payments, and adjusting patient accounts. The role also supports patients with insurance questions, documents claim activity, navigates practice management systems and insurance portals, and independently manages high-volume accounts while meeting accuracy and productivity standards.

Process orthodontic and dental insurance claims from submission through resolution. Responsibilities include correcting rejected or denied claims, auditing accounts, handling escalations, recovering missing payments, processing adjustments, and collaborating across departments. The role requires expertise in dental insurance plans, claims processing, dental revenue cycles, insurance carriers, communication, and business software.

Lead data product strategy and execution across product, engineering, analytics, operations, customer success, and finance. Establish data quality, governance, definitions, lineage, instrumentation, reporting, and documentation standards. Drive data-informed product decisions, experimentation analysis, and dashboard adoption while developing a long-term vision for data-powered insights, automation, and AI capabilities. Translate business and technical needs into scalable data initiatives within an Agile product development environment.