Teams at OrthoAlaska LLC

Schedules and registers patients with medical providers, answers telephone calls, manages patient questions and concerns, and collaborates with providers and staff. The role requires excellent customer service, tactful communication, multitasking, familiarity with medical practice protocols and patient information, and a patient-first approach. Candidates need six months of customer service experience and a high school diploma; medical office, insurance and billing, scheduling software, or EHR experience is preferred.

Manages the reception team, supervises and develops staff, oversees schedules and leave requests, supports hiring, ensures professional patient reception, and improves patient flow and experience. The manager also serves as a receptionist regularly, produces appointment trend reports, and collaborates with clinical managers and physicians to maintain efficient clinic operations.

Provides front-desk support in an orthopedic clinic by coordinating patient arrivals, scheduling appointments, answering phones, verifying insurance coverage, and performing data entry. Requires reliable, detail-oriented communication skills, six months of office experience or equivalent certification, and a high school diploma or equivalent. Medical office experience and familiarity with scheduling software or EHR systems are preferred.