Teams at OrthoAlaska LLC

Welcomes and coordinates patients, schedules appointments, answers phones, verifies insurance coverage, and performs data entry in a busy orthopedic clinic. The role requires reliable, detail-oriented communication, teamwork, and compassionate patient service. Candidates need at least six months of office experience or equivalent certification and a high school diploma. Medical office experience and familiarity with scheduling software or EHR systems are preferred.

Schedules and registers patients with medical providers, answers telephone calls, manages patient questions and concerns, and collaborates with providers and staff. The role requires excellent customer service, tactful communication, multitasking, familiarity with medical practice protocols and patient information, and a patient-first approach. Candidates need six months of customer service experience and a high school diploma; medical office, insurance and billing, scheduling software, or EHR experience is preferred.

Manages the reception team, supervises and develops staff, oversees schedules and leave requests, supports hiring, ensures professional patient reception, and improves patient flow and experience. The manager also serves as a receptionist regularly, produces appointment trend reports, and collaborates with clinical managers and physicians to maintain efficient clinic operations.