Teams at Orsini Specialty Pharmacy

Leads end-to-end implementation and launch of rare disease specialty pharmacy programs, pharmaceutical products, patient support services, and manufacturer partnerships. Manages project governance, timelines, risks, stakeholder communications, operational readiness, training, workflows, reporting, KPIs, and post-launch stabilization. Serves as the primary manufacturer contact and coordinates cross-functional teams across pharmacy, clinical operations, patient services, technology, compliance, quality, finance, and analytics.

Serves as a key liaison for assigned drug programs, coordinating with prescribers, patients, manufacturer representatives, field teams, and internal specialty pharmacy staff. Provides case status updates, obtains information for patient orders, expedites processing, resolves escalated issues, and supports referral process improvements. The role requires strong communication, customer service, prioritization, issue resolution, multitasking, and responsiveness in a fast-paced environment.

Supports manufacturer programs and therapies by coordinating with manufacturers, HUB/case management, prescribers, and patients. Provides patient status updates, leads manufacturer calls, resolves escalated reimbursement issues, prepares reports, and helps expedite orders to meet program requirements.