Teams at Orion180

Handles inbound and outbound calls from insurance agents and policyholders, providing assistance with policies, billing, payments, underwriting, quotes, and policy changes. Researches inquiries across multiple systems, applies underwriting guidelines, processes documentation, and collaborates with internal teams. Maintains call quality, accuracy, attendance, and customer satisfaction standards in an onsite contact center environment.

Designs and scales enterprise Power BI reporting, semantic models, dashboards, and governed data products. Develops DAX measures, star-schema models, KPI definitions, and performance optimizations while supporting Microsoft Fabric, OneLake, data warehouses, and lakehouses. Partners with business, engineering, and analytics stakeholders to translate requirements into secure, actionable insights. Ensures data quality, governance, documentation, lineage, and self-service analytics across insurance operations.

Designs and leads scalable Azure data integrations, ETL/ELT pipelines, Lakehouse architectures, data models, streaming systems, and governance frameworks. Optimizes Azure SQL and Synapse environments, establishes DataOps and CI/CD practices, supports MLOps workflows, and ensures data security, privacy, lineage, and regulatory compliance. The role collaborates with analysts, data scientists, and business leaders while mentoring junior engineers.