Orion Benefits Overview

The Platform Support Associate provides frontline support for client inquiries via phone and chat, focuses on guiding clients through workflows, troubleshooting issues, and maintaining documentation and service metrics.

The Customer Experience Representative provides frontline support for client inquiries via phone, chat, and case channels, ensuring effective documentation and troubleshooting basic workflows. They guide clients and maintain high service levels across various metrics.

The Technical Support Representative provides frontline support, resolving client inquiries through phone, chat, and case channels, and ensuring documentation and follow-through on cases.