Orion Benefits Overview

Manage day-to-day HR operations across benefits, leave, accommodations, compliance, and payroll partnerships. Lead and coach a small team, own complex leave and accommodation cases, run open enrollment, maintain plan documents and regulatory filings, partner with brokers/carriers, analyze utilization and operational data, and drive process improvements to ensure compliant, timely, and employee-centered service.

The Platform Support Associate provides frontline support for client inquiries via phone and chat, focuses on guiding clients through workflows, troubleshooting issues, and maintaining documentation and service metrics.

The Customer Experience Representative provides frontline support for client inquiries via phone, chat, and case channels, ensuring effective documentation and troubleshooting basic workflows. They guide clients and maintain high service levels across various metrics.