Teams at Oriental

Supervises collections associates and oversees default reporting, quality assurance, audits, operational controls, call monitoring, dashboards, and corrective actions. Partners with collections and cross-functional teams to resolve escalations, improve processes, support automation and artificial intelligence initiatives, and strengthen compliance with banking, investor, regulatory, and internal requirements. Requires advanced Excel skills, banking operations knowledge, leadership experience, and fluency in Spanish and English.

Supports operational excellence initiatives by gathering requirements, designing and configuring PEGA-based low-code automation solutions, documenting workflows, participating in Agile delivery, supporting testing and deployment, and identifying process improvement opportunities. Collaborates with business and technology stakeholders to improve efficiency, consistency, user experience, and automation adoption while assisting with issue resolution, reporting, and continuous improvement.

Owns marketing reporting, dashboards, KPI frameworks, customer intelligence, segmentation analysis, campaign measurement, and performance insights. Analyzes customer, transactional, digital, and campaign data to identify trends and optimization opportunities. Maintains data quality and governance, supports Customer 360 initiatives, and translates complex findings into recommendations for marketing, product, growth, and executive stakeholders. Requires bilingual Spanish and English communication and strong business intelligence expertise.