Oriental Benefits Overview

Creates concepts, prototypes, and final visual designs for digital and traditional marketing channels. Develops high-quality branded assets, maintains brand consistency, contributes creative expertise, and collaborates with organizational stakeholders under the Brand Lead’s guidance. The role is hybrid in San Juan, Puerto Rico, and requires ongoing authorization to work in the United States.

Provide proactive branch customer service, identify client financial needs, cross-sell bank products (accounts, loans, investments, mortgages), open accounts, process transactions, resolve disputes, ensure compliance, and develop/retain customer relationships.

Supervises collections associates and oversees default reporting, quality assurance, audits, operational controls, call monitoring, dashboards, and corrective actions. Partners with collections and cross-functional teams to resolve escalations, improve processes, support automation and artificial intelligence initiatives, and strengthen compliance with banking, investor, regulatory, and internal requirements. Requires advanced Excel skills, banking operations knowledge, leadership experience, and fluency in Spanish and English.