Ordnance Survey Benefits Overview

Partners with Technology leaders on workforce planning, capability development, culture and organizational change. Provides leadership coaching, employee relations support, workforce analytics, headcount modeling, and strategic people planning. Collaborates with HR advisers and centers of excellence to implement business priorities, manage risk, improve engagement, and deliver the Tech 2030 strategy.

Supports customer insight research and analysis by interpreting feedback, surveys, interviews, and customer data. Identifies trends and opportunities, develops actionable recommendations, monitors customer experience measures, and communicates findings through reports, dashboards, presentations, and articles. The role also builds stakeholder relationships, supports customer contact-list management and research preferences, and contributes to evidence-based business and product decisions.

Create, manage, edit, and optimise content across the corporate website. Translate stakeholder objectives and customer needs into effective digital content and user journeys, manage CMS governance, support campaigns, champion accessibility and SEO, conduct content audits, analyse performance, train CMS users, and collaborate with designers, developers, and testers on website improvements and releases.