Teams at Orca Security

Partner with sales executives to provide technical presales support, lead product evaluations and proof-of-concept engagements, deliver customer presentations, architect cloud security solutions, and support onboarding, enablement, and training. The role collaborates with enterprise sales and engineering teams, maintains CRM updates, supports industry events, stays current on product releases, and contributes to revenue targets. Approximately 30% travel is expected.

Manage the full customer journey for a portfolio of cloud security customers. Develop success plans, drive adoption and business value, lead executive and quarterly business reviews, manage escalations and renewals, and support account expansion. Build relationships from practitioners to executives, communicate product updates, represent customer needs internally, and collaborate with customer success engineers, account executives, and cross-functional teams. Mandarin fluency and 30% travel are required.

Manage the full customer journey for a portfolio of cloud security customers. Drive adoption, customer success plans, business outcomes, renewals, and expansion while serving as a trusted advisor. Lead executive and quarterly business reviews, manage risks and escalations, communicate product updates, and collaborate with technical, sales, and cross-functional teams. The role requires cloud security and SaaS experience, knowledge of AWS, Azure, and Google Cloud, strong communication, AI proficiency, and 30% travel.