Teams at Orbital

Manage product operations by monitoring team capacity, maintaining data quality, coordinating day-to-day workflows, reviewing output accuracy, supporting meetings, and reporting performance metrics. Handle customer requests end-to-end, investigate root causes, document and escalate issues to Engineering and Product, and proactively follow up through resolution. The role requires strong communication, ownership, AI fluency, and comfort operating in ambiguous SaaS environments.

Own a scalable, mostly automated customer onboarding process from closed-won through activation and first value. Manage digital onboarding workflows, define activation and health signals, rescue stalled accounts, create success plans, and transition customers to adoption teams. Build playbooks, lifecycle sequences, templates, and SOPs while handling onboarding questions and partnering with Support, Product, and Sales. Prioritize a high-volume account portfolio and use product-usage data to improve onboarding outcomes.

Design and implement scalable backend systems and AI-driven workflows, optimize for performance and availability, integrate cloud services and databases, collaborate with product and customers, write maintainable code, and mentor junior engineers.