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The Retention Insight Specialist is responsible for assessing the call quality and performance of Retention Agents dealing with existing customers. They monitor call flows, provide feedback, identify training opportunities, and create KPIs for review. The role requires strong communication skills, analytical approach, and proficiency in Microsoft Office for reporting and presentations.
The IP Operations Engineer I at Optimum is responsible for configuring and maintaining network infrastructure, supporting deployments of new IP services and systems, and ensuring the overall performance of the network. This role requires collaboration with teams, detailed network designs, and troubleshooting skills.
As a Tech Support Representative at Optimum, you will provide technical support to customers for Optimum products, troubleshoot and resolve hardware issues, and ensure excellent customer relationships through effective communication and technical expertise.
