Teams at Ophelia

Manage payor and strategic partner implementations from contract signing through go-live and steady-state operations. Build project plans, coordinate internal and external stakeholders, track dependencies and action items, communicate risks and updates to leadership, and establish process metrics. Resolve implementation issues involving credentialing, claims processing, and revenue cycle operations while delivering launches on time, within budget, and within scope.

Own the reliability, availability, performance, observability, and security of Ophelia’s GCP telehealth platform. Define SLOs, improve monitoring and incident response, expand Terraform infrastructure, strengthen CI/CD, manage disaster recovery, and address latency and Cloud Run performance. Lead on-call maturity, HIPAA/SOC 2 infrastructure controls, and reliability education for engineers. Use AI-assisted tools for automation and incident triage while partnering with technical and non-technical stakeholders.

Lead product experimentation and analytics across three product squads. Design experiments, define product metrics, analyze patient and clinician behavior, build dashboards, apply causal inference, and communicate actionable insights. Partner with product, engineering, design, clinical, operations, and data teams to improve instrumentation, data quality, and evidence-based healthcare product decisions.