Teams at OpenTech Alliance, Inc.

Own the customer experience across a web marketplace, mobile apps, and account experiences. Lead discovery through analytics, user research, and journey mapping; prioritize the product roadmap; define requirements and user stories; partner with Engineering, Design, Marketing, and Operations; and lead experimentation to improve registrations, auction conversion, seller performance, mobile engagement, and customer satisfaction.

Supports sales operations by processing sales orders, maintaining accurate CRM and customer records, managing documentation and reporting, tracking service requests, coordinating onboarding and order confirmations, resolving customer concerns, and collaborating with Sales, Support, and Operations teams.

Manage B2B customer relationships, drive retention and account growth, lead onboarding and go-live coordination, monitor adoption and success metrics, conduct business reviews, resolve customer issues, maintain CRM records, and lead sales efforts including cross-sell, upsell, and territory-based outreach.