Teams at OpenSesame

The role involves leading and improving IT operations, focusing on proactive service organization, process design, and team development while managing IT projects and vendor relationships.

The Software Engineer will contribute to the eLearning platform, work across full stack technologies including both legacy and modern systems, and engage in collaborative development processes following XP practices.

Provide first-line IT support for a remote workforce: troubleshoot hardware/software, manage user accounts and onboarding, resolve Tier 1 tickets, document processes, maintain SLAs, and escalate with clear diagnostic information.