Teams at OPENLANE

Processes vehicle-related payments, deposits advance checks, coordinates with floor plan companies, and communicates with Collections regarding payment exceptions. Provides prompt customer service, resolves transaction issues, follows financial procedures and applicable laws, and supports internal stakeholders. The role requires accurate transaction processing, strong communication, attention to detail, organization, adaptability, and effective teamwork in a fast-paced environment.

Manages and grows assigned franchise customer accounts through sales, account support, stakeholder coordination, and marketplace education. Serves as a central point of contact between customers, internal operations, and outside sales teams. Monitors territory performance, resolves issues, supports technology adoption, and aligns customer objectives with company processes. Requires 3–5 years of sales or account management experience, strong communication and organizational skills, technology proficiency, and approximately 15% regional travel.

Own the multi-year vision and roadmap for data products, machine learning models, fraud detection, developer portals, APIs, and data monetization. Translate data science capabilities into scalable marketplace products, lead discovery and prioritization, define KPIs, evaluate business impact, and partner with Engineering, Data Science, Design, Risk, and business teams. The role also requires executive communication, cross-functional influence, and mentoring other Product Managers.