Teams at Openforce

Guide independent contractors through onboarding and enrollment for client implementations while providing phone, chat, and email support. Track enrollment progress, resolve complaints, escalate priority issues, coordinate with internal teams and vendors, document cases, provide software support and user training, and deliver project updates. The role also compiles data, analyzes results, supports process improvements, and serves as a subject matter expert for assigned programs or systems.

Provides phone, email, and chat support to SaaS clients; manages client data, vendor onboarding, troubleshooting, system testing, Jira issue tracking, escalations, and follow-up. Builds client relationships, supports product adoption, contributes to knowledge-base materials, analyzes support trends, and collaborates cross-functionally to improve processes and product functionality.