Teams at Openforce

Serve as the primary post-sale contact for an assigned book of SaaS clients, driving adoption, conducting data-driven account reviews, identifying upsell and cross-sell opportunities, and meeting revenue quotas. Collaborate with Sales, Product, and Engineering, support UAT, maintain CRM records, prepare quarterly and bi-annual account reviews, and manage executive relationships to deliver strategic growth and high customer satisfaction.

Lead end-to-end strategy and growth of a Marketplace affiliate program: acquire and manage partners, optimize offers and KPIs, handle reconciliations and commissions, collaborate cross-functionally to drive awareness and member engagement, and build loyalty and retention initiatives to grow revenue and lifetime value.

Serve as Scrum Master for engineering teams: coach Agile practices, remove impediments, design and refine processes, manage JIRA and reporting, use AI tooling to improve planning, align stakeholders, perform capacity planning, and own medium-to-complex cross-functional deliveries.