Teams at Open Systems

Build, deploy, operate, and optimize Client VPN and ZTNA services across customer sites, public clouds, and Kubernetes environments. Integrate remote access software, develop automation and APIs, collaborate with vendors, extend monitoring and logging, troubleshoot production systems, manage service lifecycles, and document operations. The role combines software development, systems administration, networking, cloud technologies, and operational ownership.

Generate and qualify new business opportunities through outbound prospecting, inbound lead due diligence, discovery, and value-based communication. Build prospect accounts, maintain CRM data, track territory activity, collaborate with marketing on lead-generation programs, and hand qualified opportunities to the sales team. The role focuses on networking security, managed SASE, and global connectivity solutions while developing strong product and market knowledge.

Own and evolve the ServiceNow platform (ITSM/ITOM): design and build upgrade-safe solutions, improve CMDB and ITOM (Discovery/Service Mapping), create reusable automations and integrations (REST/APIs), enforce development standards, operate release lifecycle across environments, apply security-by-design, and troubleshoot complex platform issues while coaching stakeholders.