Teams at Open Function

Leads technical consulting and implementation projects for government and NGO partners. The role involves analyzing business processes and ambiguous datasets, conducting discovery workshops, designing data integrations and workflow automation solutions, performing API discovery, coordinating with engineers, delivering OpenFn implementations, and training partner teams. Strong communication, stakeholder management, technical implementation, and project delivery skills are essential, with international travel required at least twice annually.

Own and grow a portfolio of subscription customers across retention, renewals, expansion, adoption, and satisfaction. Serve as a technically fluent trusted advisor, lead QBRs, coordinate delivery and escalations, manage account health and forecasts, and build OpenFn’s program management playbooks, processes, and tooling while supporting migration to a subscription model.

Own and grow a portfolio of subscription customers across LATAM, driving retention, renewals, expansion, adoption, and customer satisfaction. Serve as a trusted advisor capable of discussing APIs, integrations, data workflows, and automation with technical and executive stakeholders. Lead QBRs, account planning, forecasting, escalations, and cross-functional delivery coordination. Build the company’s first program management function, including playbooks, health scoring, CRM processes, and migration from project-based services to subscriptions.