Teams at Open Door Community Health Centers

Performs venipuncture, specimen processing, microscopy, in-house testing, quality control, results entry, billing, inventory management, and patient collection instruction. Maintains laboratory records, processes referrals, distributes reports, performs housekeeping, and uses EPIC to document and follow up on patient results. Requires a current CPT I or II, LVN, or Certified Medical Assistant credential, plus CPR certification.

Welcomes and checks in patients, schedules appointments, answers questions, routes calls and clinical requests, and supports patient flow. Processes check-out, payments, insurance information, forms, charts, and electronic records accurately. Provides compassionate service, uses de-escalation and triage tools after training, maintains supplies and a clean waiting area, and collaborates with clinical staff while following organizational policies.

Processes basic healthcare claims, enters patient and payer payments, verifies eligibility, follows up on claims, provides billing-related customer service, reconciles payments with finance records, and produces audit reports. The role supports billing operations across healthcare facilities and requires strong communication, organization, accuracy, and multitasking skills in an office-based environment.