Teams at OPAL-RT TECHNOLOGIES, Inc.

Own the HYPERSIM product vision, roadmap, backlog, requirements, prioritization, releases, quality, and user experience. Translate market needs into feasible product decisions while coordinating R&D, QA, solution management, marketing, sales, services, and operations. Provide technical support for strategic customers, monitor product performance and reliability, define testing standards, and drive continuous improvement. The role requires deep knowledge of energy systems simulation, real-time or embedded environments, complex software and hardware architectures, and strong French-English communication.

Leads technical support operations across the APAC region, coordinating China-based support teams with Montreal headquarters. Responsibilities include managing escalations, delivery and commissioning planning, team hiring and performance, training, process improvement, Jira-based performance tracking, customer troubleshooting, RMAs, knowledge-base development, and reporting issues to R&D. The role also provides internal and customer support for OPAL-RT platforms unavailable in China and requires frequent cross-functional and international communication.

Leads OPAL-RT’s China technical support division across the APAC region. Supervises support leaders, manages staffing, skills, training, KPIs, escalations, customer relationships, reporting, and continuous process improvement. The role coordinates with global support teams and strategic clients, prioritizes technical issues, develops action plans, and ensures high-quality support for real-time simulation hardware and software customers.