Teams at Ontic

Lead frontend development for a SaaS platform using React and TypeScript. Design scalable UI architecture, deliver end-to-end features, improve performance, testing, and accessibility, collaborate with product/design/backend, mentor junior engineers, and own production debugging and observability.

Serve as the primary client-facing technical support liaison for Ontics SaaS platform: manage helpdesk tickets end-to-end, resolve technical issues, create and maintain support documentation and knowledge portal, report on support metrics and SLAs, and collaborate with Client Success, Product, and Development teams to improve product and client experience.

Responsible for driving expansion and retention in enterprise client accounts, developing strategies for growth, and collaborating with internal teams to achieve revenue targets.