Teams at Onni Group

Provides Tier 1 and Tier 2 technical support for internal users and managed-services clients. Responsibilities include troubleshooting endpoints, Microsoft 365, identity systems, networks, servers, mobile devices, meeting-room technology, and building-related IT systems. The role manages tickets through resolution, monitors alerts, coordinates vendors and escalations, documents procedures, delivers customer service, and participates in on-call rotations.

Provides executive and operational support to the CFO, COO, and financial operations team. Responsibilities include calendar and meeting management, correspondence, action-item tracking, invoice and insurance administration, corporate card reconciliation, fleet and ICBC coordination, records maintenance, and stakeholder follow-up. The role requires discretion, sound judgment, strong organization, and the ability to manage confidential financial, insurance, and executive information while resolving issues independently.

Serve as the primary post-sale technical contact, managing the lifecycle of enterprise client environments. Drive QBRs, oversee health/performance/compliance, coordinate NOC/SOC escalations, recommend upgrades, validate SLAs, and identify expansion opportunities while ensuring documentation and cross-functional alignment.