Teams at Onity Group Inc.

Provides customer-facing commercial loan servicing support, including delinquency outreach, borrower inquiries, covenant and property surveillance, document collection, account maintenance, and issue resolution. Reviews loan documents and servicing records, monitors tax and insurance requirements, processes routine transactions, maintains accurate records, and escalates complex or significant matters. The role requires high-volume call handling, attention to detail, sound judgment, confidentiality, and coordination with internal teams.

Oversee commercial real estate loan servicing teams, including asset and portfolio managers. Manage escalated investor and borrower issues, contract compliance, reporting accuracy, servicing systems, team staffing, training, performance, audits, and investor presentations. Partner with internal business units on system enhancements, reports, policies, and servicing requirements while ensuring adherence to investor guidelines and company procedures.

Processes approved mortgage loan modifications by updating servicing systems, preparing and mailing modification documents, reviewing files for compliance, maintaining required records, and coordinating with internal teams, vendors, borrowers, and investors. The role requires extensive data entry, attention to regulatory and investor guidelines, document notarization, problem-solving, and meeting strict deadlines in an onsite office environment.