Teams at Onity Group Inc.

Lead end-to-end tax operations for forward, reverse, and commercial portfolios, ensuring timely, accurate real-estate tax payments, vendor oversight, compliance, and process improvements. Manage a high-performing team, drive KPIs and NPS targets, recover corporate advances, support audits and regulatory requirements, deliver executive reporting, and lead cross-functional projects to improve efficiency and customer experience.

Lead product strategy and full lifecycle for originations and servicing with emphasis on non-agency lending. Identify market opportunities, build investor relationships, drive go-to-market and implementation, improve customer experience, and partner cross-functionally to deliver profitable, technology-enabled growth and retention.

Manage onsite desktop and end-user support in Mumbai, leading a team to deliver SLAs, VIP support, endpoint compliance, device lifecycle and asset management. Drive AI/automation (Copilot, chatbots, Power BI, Nexthink) for ticket deflection, proactive remediation, and self-service. Oversee Microsoft 365, Intune/Autopilot deployments, ITSM administration, monitoring tools, and vendor coordination while acting as escalation point for critical incidents.