Teams at OneMain Financial

Manages the design, implementation, facilitation, and measurement of operations training programs. Partners with business and learning teams to develop scalable programs, support secured loan performance, manage milestones, facilitate live and virtual sessions, evaluate effectiveness, and improve learner outcomes. Builds business relationships, manages user communications, maintains content standards, and uses metrics to drive continuous improvement.

Senior leader responsible for customer management of the credit card business, building analytics and product teams, optimizing portfolio performance (credit line increases, balance build, pricing, collections), creating risk/reward frameworks, shaping multi-year strategy, supporting M&A, and communicating results to the CEO, CFO and board.

Lead credit line increase strategy for a consumer card business, balancing risk and growth through credit analysis, policy development, A/B testing, data science partnership, and executive-level recommendations. Drive cross-functional implementation with Product, Marketing, Technology, and Operations teams while prioritizing initiatives and improving lending portfolio performance.