Teams at OneAmerica

The Claims Associate manages individual life claims by reviewing and processing them, ensuring proper communication with customers and adherence to service standards.

Lead and mature an enterprise ITSM program as the product owner, overseeing ITIL disciplines, MSP delivery, roadmaps, vendor performance, backlog prioritization, and cross-team execution while influencing executives and driving modernization.

Process and validate complex individual life insurance policy service requests, review documentation for completeness and regulatory compliance, analyze policy data to resolve discrepancies, maintain accurate transaction records, manage workflow queues to meet SLAs, handle escalations, and identify process improvement opportunities while collaborating with internal stakeholders.