Teams at One to One Health

Serve as the first contact for telehealth encounters: triage patients, intake, schedule, chart, refer, set tasks, coordinate with providers, and protect patient data across text, phone, video, and email.

Provide initial telehealth patient intake and triage via text/phone/video/email, coordinate scheduling and follow-up, protect patient records, and support providers to ensure continuity of care while using EMR and patient engagement tools.

Lead and operationalize ICM-driven clinic workflows—including inbound/outbound outreach, scheduling, referrals, and call center—building staffing models, dashboards, and playbooks to drive engagement, quality, and cost outcomes. Manage and develop teams, align clinic capacity with outreach, drive cross-functional change, and report to executive leadership.