Omnisend Benefits Overview

Own product design for campaign and automation workflow experiences, using research, metrics, prototyping, testing, and experimentation. Partner with multidisciplinary teams to frame problems, map flows, design interactions, and deliver cohesive customer experiences. Contribute to the design system, improve design efficiency, and balance customer needs, business goals, and technical constraints.

Oversee payroll, accounts payable, outgoing payments, month-end close support, expense allocation, financial analysis, tax compliance, audits, reconciliations, and finance automation initiatives. The role also supports finance projects and ad hoc leadership requests while improving processes through automation and AI.

Leads Omnisend’s Product Communications function, aligning Product, Marketing, CX, Sales, and leadership around product messaging and launches. Owns adoption, lifecycle communications, upsell, retention, churn reduction, webinars, partner programs, automation, AI enablement, internal education, team structure, and performance measurement. The role requires hands-on leadership, cross-functional stakeholder management, campaign expertise, and a strong focus on revenue and customer outcomes.