Teams at Omnicell

Lead customer reconciliation services, onboarding, training, reporting, claims research, and issue resolution. Maintain customer communications, documentation, cases in NetSuite, and compliance with HIPAA requirements. Analyze reconciliation trends, support accounting and claims-posting protocols, coordinate payer data transmission, investigate recurring issues, and escalate technical or customer concerns. The role also coaches staff and customers, manages difficult situations, and requires onsite work in Fort Worth Monday through Wednesday with remote work Thursday and Friday.

Leads customer reconciliation services, onboarding, training, reporting, and communication. Supports payer data transmission, payment and claims reconciliation, customer questions, complaints, and issue escalation. Analyzes reconciliation trends, performs claims research and root-cause analysis, maintains NetSuite case records, and coaches staff and customers on application use and accounting processes. The role requires strong communication, organization, customer service, mathematical, and problem-solving skills.

Leads the global Site Reliability Engineering organization, defining enterprise reliability strategy, governance, architecture, observability, automation, resilience, and production engineering standards. Builds and mentors SRE leadership, partners with product and platform engineering, establishes SLOs, SLIs, error budgets, production readiness reviews, and reliability scorecards, and drives cloud platform availability, scalability, performance, and operational excellence through engineering automation.