Omaze Benefits Overview

Lead end-to-end qualitative and quantitative customer research across international markets, designing robust studies (conjoint, MaxDiff, segmentation, concept testing, brand tracking), synthesising research with behavioural and commercial data, partnering with Marketing, Product and senior leadership, managing external research agencies and budgets, and turning insights into compelling recommendations that drive commercial strategy, marketing effectiveness and product decisions.

Own day-to-day payments operations including monitoring processor health, investigating exceptions, running reconciliation across Stripe and Shopify, managing dunning and recovery, vendor relationships, reporting, and supporting PCI-DSS compliance to protect subscriber revenue and reduce payment-failure churn.

Own day-to-day payments operations for a 1.2M-subscriber subscription business: monitor processors, resolve exceptions and disputes, run large-scale reconciliation across Stripe and Shopify Subscriptions, manage dunning and recovery programs, lead vendor relationships, produce payments reports, and partner cross-functionally on product, CRM, and compliance.