Teams at Olo

Manage customer implementation projects involving product and platform integrations. Provide advanced troubleshooting, technical guidance, training, escalation management, and customer advocacy. Collaborate with Product, Support, Sales, Project Management, technical teams, and external partners to resolve issues, improve implementation processes, identify product enhancements, and deliver seamless customer experiences.

Own the full sales cycle for mid-market restaurant brands, from prospecting and discovery through demonstrations, proposals, negotiation, and closing. Build pipeline through outbound efforts, referrals, events, and partners; manage stakeholders and champions; present Olo’s ordering, payment, and guest engagement platform; and coordinate with deployment and customer success teams. Meet revenue and client acquisition goals while managing multiple deals and advising prospects on technology consolidation and growth.

Lead customer implementation projects for Olo’s restaurant technology platform, guiding brands through product adoption, troubleshooting, training, and expansion. Collaborate with project managers, technical specialists, product teams, support, and leadership to deliver successful customer outcomes. Act as a product subject matter expert, advocate for customer needs, resolve implementation issues, and provide feedback to improve products and implementation processes. Occasional after-hours or weekend on-call work may be required.