Teams at Old Dominion Freight Line, Inc.

Provides customer service for Special Project shipping through phone and email, monitors shipments, resolves issues, coordinates with dispatch and operations, and supports team performance. The role handles escalations, guides staff, assists with hiring, helps set performance targets, and organizes department activities while ensuring adherence to company policies and customer service standards.

Develops B2B customer relationships and secures profitable freight within an assigned territory. Meets clients in person, recommends tailored logistics services, coordinates rates and equipment requirements with operations, monitors service performance, manages complaints, tracks sales activity, and submits reports and expense documentation. Requires regular territory travel and a valid driver’s license with a satisfactory driving record.

Develops profitable freight business within an assigned territory through B2B sales, customer relationship management, and tailored logistics solutions. Meets customers regularly, provides rate and service information, coordinates equipment and operational needs, monitors account performance, handles complaints, tracks sales activity, and submits reports and itineraries. Requires frequent territory travel, customer-facing communication, expense management, and a satisfactory driving record.