Teams at Okendo

Own enterprise customer launches from sales handoff through go-live, translating customer goals into launch plans, coordinating integrations and custom requirements, managing timelines and stakeholders, and training brand teams. The role partners with Sales, Solutions Engineering, Support, Customer Success, Product, and Marketing; manages multiple complex implementations; ensures rapid time to value; and develops onboarding templates, checklists, and playbooks.

Own enterprise customer launches from sales handoff through go-live, creating launch plans, coordinating stakeholders, guiding configuration and integrations, managing timelines, training brand teams, and ensuring rapid value realization. Partner with Solutions Engineering, Sales, Customer Success, Product, and Marketing; oversee data migration, custom API work, and technical requirements; provide clean handoffs; and develop scalable onboarding playbooks for complex B2B SaaS ecommerce implementations.

Lead enterprise B2B SaaS customer launches from sales handoff through go-live. Develop launch plans, coordinate stakeholders, guide setup, integrations, data migration, theme customization, training, and custom API work. Manage multiple complex implementations, remove blockers, ensure customers achieve value quickly, and provide structured handoffs to Customer Success. Build onboarding templates and playbooks while partnering with Sales, Solutions Engineering, Product, Marketing, and Account Executives.